Privacy policy

PRIVACY POLICY

Last updated: September 2026

At Monathic, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a purchase, create an account, contact us, or otherwise use our services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. WHO IS RESPONSIBLE FOR YOUR PERSONAL INFORMATION?

The website and online store are operated by Monathic.

For questions regarding this Privacy Policy or how your personal information is handled, you may contact us at:

Email: monathic@gmail.com

2. INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect personal information such as:

  • Your first and last name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and transaction information
  • Account information
  • Customer support communications
  • Device and browser information
  • IP address and general location information
  • Information about how you interact with our website
  • Marketing and communication preferences

Payment information may be processed by our payment providers. We do not necessarily store complete payment card details ourselves.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for purposes including:

  • Processing and fulfilling orders
  • Processing payments and transactions
  • Providing shipping and delivery services
  • Managing returns and refunds
  • Communicating with you about your orders
  • Providing customer support
  • Creating and managing customer accounts
  • Detecting and preventing fraud or unauthorized activity
  • Improving our website, products, and customer experience
  • Complying with applicable legal obligations
  • Sending promotional communications, newsletters, emails, or SMS messages when permitted by law and based on your preferences

Where required by applicable law, we will obtain your consent before using your information for certain marketing purposes.

4. SHOPIFY AND SERVICE PROVIDERS

Our store may be hosted through Shopify, which provides the e-commerce platform that enables us to offer and sell our products and services online.

We may also work with third-party service providers that assist us with services such as:

  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website hosting
  • Analytics
  • Advertising
  • Marketing
  • Customer support
  • Fraud prevention

These providers may process personal information as necessary to provide their services to us.

Their handling of your personal information may also be governed by their own privacy policies.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to operate the website, remember preferences, understand how visitors use our website, improve our services, measure performance, and support advertising or marketing activities.

Depending on your location and applicable law, you may have options to manage or reject certain cookies.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

6. MARKETING COMMUNICATIONS

If you subscribe to our marketing communications, we may use your contact information to send you information about products, promotions, special offers, or other Monathic updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

For SMS marketing, you may follow the opt-out instructions provided in the applicable message.

Opting out of marketing communications does not prevent us from sending necessary transactional communications regarding your purchases, account, returns, refunds, or customer service requests.

7. ACCURACY OF INFORMATION

You are responsible for ensuring that the personal information you provide to us is accurate, complete, and current.

If your information changes, we encourage you to update it or contact us so that we can maintain accurate records.

8. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal, tax, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

9. YOUR PRIVACY RIGHTS

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Request information about how your personal information is used
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request portability of certain personal information
  • Opt out of certain marketing communications
  • Exercise other privacy rights available under applicable law

To submit a privacy request, contact:

monathic@gmail.com

We may need to verify your identity before completing certain requests.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

10. SECURITY OF YOUR INFORMATION

Protecting your personal information is important to us.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

If you create an account with a password, you are responsible for maintaining the confidentiality of your login credentials.

Please contact us if you believe your account or personal information has been accessed without authorization.

11. INTERNATIONAL DATA TRANSFERS

Because we may use service providers, suppliers, fulfillment partners, and technology providers located in different countries, your personal information may be processed or stored outside your state, province, or country of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

12. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

Monathic is not responsible for the privacy practices, security, accuracy, or content of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

13. CHILDREN'S PRIVACY

Our website and services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can review the situation and take appropriate action.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technologies, or legal and regulatory requirements.

When we update this Privacy Policy, we may revise the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. CONTACT US

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us:

Monathic Customer Support

Email: monathic@gmail.com

We will review your request and respond in accordance with applicable privacy laws.